The State and local agency engage in ongoing Quality Improvement (QI) to continuously improve staff procedures and the nutrition services participants receive. Depending on an agency’s size and needs, QI activities can range from a single team focusing on improving one aspect of care to a comprehensive QI program with many teams working on a wide variety of improvement projects, with a well-established plan and an oversight committee. (Additional resource on QI: Quality Improvement Methodology).
Quality Improvement supports WIC’s Revitalizing Quality Nutrition Services initiative that is meant to enhance and strengthen the effectiveness of nutrition services. Using both prospective and retrospective reviews to measure where State and local agencies are, agencies can subsequently determine how to improve and enhance their services to help participants achieve positive health outcomes and maintain optimal nutritional status.