Chat with WIC

The Chat with WIC final report describes the USDA’s WIC Special Project Grant-funded development, implementation, and evaluation of the Texas WIC chatbot. The aim of the chatbot was to optimize the delivery of Texas WIC services delivery by allowing participants and potentially eligible participants to ask questions and manage certain WIC related tasks 24 hours a day, 7 days a week in a real-time interactive way. 

The project was accomplished through three major goals:

1. Engage with key stakeholders and the intended users of a Texas WIC chatbot to develop specific recommendations for the design and implementation of a Texas WIC chatbot;
2. Implement the chatbot; and
3. Deploy and evaluate the chatbot.

The report includes attachments with survey results, developmental flowcharts, staff training and the question-and-answer database.